Payment & Refund Policy
Booking, Payment & Refund Policy
(Applies to all conferences and events organized by The Marketing House)
1. Booking Process
A seat/place at any conference is reserved by completing the online registration form on the relevant event page, selecting the required registration category, and completing payment in full. A booking is considered confirmed only once full payment has been received. A confirmation email/receipt will be sent to the registered email address within [3] business days of successful payment.
2. Accepted Payment Methods
- Online payment via the payment gateway (Visa/Mastercard and supported e-wallets).
- Direct bank transfer (bank details provided upon request, where applicable).
Prices for Egyptian nationals are listed and charged in Egyptian Pounds (EGP). Prices for non-Egyptian nationals are listed in US Dollars (USD) or Euros (EUR), as applicable, and payment for non-Egyptian registrants must be made in the listed foreign currency. The price shown at checkout is final and inclusive of any applicable taxes, unless stated otherwise. Bank transfer fees or currency conversion charges may be added to the displayed price at the time of payment, in accordance with applicable Egyptian banking regulations.
3. Cancellation & Refund Policy
- Cancellation more than [30] days before the event date: full refund of the amount paid.
- Cancellation between [15–29] days before the event date: [50%] refund of the booking value.
- Cancellation within [14] days of the event date: no refund will be issued.
- In all refund cases, a fixed administrative fee of 10% of the refunded amount may be deducted to cover transaction costs.
- Refund requests must be submitted in writing via the official event email address. Approved refunds will be processed back to the original payment method within a maximum of [14] business days.
4. Cancellation or Postponement by the Organizer
If an event is cancelled or postponed by the organizers for reasons beyond their control, registrants will be offered the choice between:
- A full refund of the amount paid, or
- Transfer of the registration value to the rescheduled date or a future edition of the event.
5. Contact & Support
For any inquiries related to booking, payment, or refunds, registrants may contact:
- Email: Registrations@themarketinghouse.net
- Phone/WhatsApp: +201556666886
7. Data Privacy
Personal and payment information submitted during registration is used exclusively for booking confirmation and event-related communication. It is not shared with any third party, except the payment service provider, as necessary to securely process the transaction.